Terms and Conditions
Effective Date: 02/17/2025
Welcome to SolDecals.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website or purchasing our products. If you do not agree to these terms, please do not use the website.
1. Introduction
These Terms and Conditions ("Terms") apply to your access to and use of the website SolDecals.com ("Website"), operated by [Company Name] ("Company," "we," "us," or "our"). These Terms govern your use of our services, including browsing the Website, purchasing products, and interacting with our customer service team.
2. Use of the Website
a) You must be at least 18 years old or have the consent of a parent or legal guardian to use the Website.
b) You agree not to use the Website for any unlawful purpose or in any way that may damage, disable, overburden, or impair the functioning of the Website.
c) You are responsible for maintaining the confidentiality of your account information and for any activity that occurs under your account.
3. Product Information
We make every effort to display our products and services accurately on the Website. However, we do not guarantee that the descriptions, prices, or other content on the Website are always accurate, complete, reliable, or error-free. We reserve the right to correct any errors or inaccuracies at any time without prior notice.
4. Orders and Payments
a) By placing an order on the Website, you are offering to purchase a product subject to these Terms.
b) All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel orders at our discretion, including, without limitation, if the product is unavailable or there are issues with the payment process.
c) Payment for orders must be made through the accepted payment methods on the Website. You agree to provide accurate and complete payment information when placing an order.
5. Shipping and Delivery
We strive to ensure that products are shipped in a timely manner. Shipping costs and estimated delivery times are outlined during the checkout process. However, shipping and delivery dates are not guaranteed and may vary based on circumstances beyond our control.
6. Intellectual Property
a) All content, including but not limited to text, graphics, logos, images, software, and other materials on the Website, is owned by or licensed to [Company Name], and is protected by copyright, trademark, and other intellectual property laws.
b) You may not use, reproduce, or distribute any of our content without our express permission.
7. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to the practices outlined in the Privacy Policy.
8. Limitation of Liability
a) To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use the Website, including, without limitation, damages for loss of profits, goodwill, data, or other intangible losses.
b) We do not guarantee that the Website will be free from bugs, viruses, or other harmful components. You are responsible for implementing sufficient safeguards to protect your devices.
9. Indemnification
You agree to indemnify and hold harmless SolDecals.com, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Website or any violation of these Terms.
10. Changes to Terms
We may update or modify these Terms at any time. When we do, we will post the updated Terms on the Website with a new "Effective Date." Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the state or country where SolDecals.com is incorporated. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].
12. Termination
We reserve the right to suspend or terminate your access to the Website at any time, without notice, for any reason, including if we believe you have violated these Terms.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
SolDecals.com
14001 Montana Ave, El Paso, Tx 79938
Email: Contact@soldecals.com
Phone: (915) 881-4490
Return and Refund Policy
Effective Date: 02/17/2025
At SolDecals.com, we are committed to providing high-quality products and excellent customer service. Please read the following Return and Refund Policy carefully before placing an order.
1. General Return and Refund Policy
We strive to ensure that you are satisfied with your purchase. However, due to the customized nature of our products (including logos, decals, and prints), we have specific conditions for returns, exchanges, and refunds.
2. Custom and Personalized Orders
Once we begin processing or printing custom logos, designs, or personalized decals, we are unable to cancel the order, change the design, or offer a refund. This includes, but is not limited to:
- Custom logos
- Personalized decals
- Any other product that has been customized with your design, text, or specifications.
Please double-check all your customization details, including design, color, text, and sizing, before submitting your order.
3. Defective or Damaged Products
If you receive a product that is defective, damaged, or not as described, please contact us immediately at contact@soldecals.com with clear photos of the issue. We will review your claim and provide a resolution, which may include a replacement or a partial refund, at our discretion. Claims must be made within 15 days from the date of receipt.
4. Non-Custom Products
For non-custom products (e.g., standard decals or products that are not personalized), you may be eligible for a return or exchange. In such cases, returns must be made within15 days from the date of delivery, and the product must be in its original, unused, and resalable condition.
5. Shipping Costs
Shipping costs for returns or exchanges are the responsibility of the customer unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.
6. How to Request a Return or Refund
To initiate a return or refund request, please contact us at [Insert Email Address] with the following information:
- Order number
- Proof of purchase (receipt or order confirmation)
- Description of the issue (e.g., defect, damage, or incorrect item)
- Photos of the product, if applicable
We will respond to your request within [Insert Number of Days] business days.
7. Refund Processing
If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect on your account, depending on your payment provider.
8. Exceptions
Please note that we cannot offer returns, exchanges, or refunds for:
- Custom, personalized, or made-to-order products once production has started.
- Products that have been used, damaged, or altered by the customer.
- Any sale or clearance items, unless defective or damaged.
9. Changes to the Return and Refund Policy
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team at:
SolDecals.com
Email: contact@soldecals.com
Phone: (915) 881-4490
Address: 14001 Montana Ave, El Paso, Tx 79938
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